Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure, personalised and compliant gaming environment. This includes details you provide directly when creating an account, making deposits or withdrawals, or contacting our support team.

Personal Data

Typical information includes your full name, date of birth, residential address, email address, telephone number and payment details. We also collect identity verification documents required by law to confirm your age and identity, as well as records of your communications with us.

Usage and Technical Data

During your visits we automatically record technical information such as your IP address, login data, browser type and version, device operating system, time zone settings and pages visited. This helps us understand how our platform is used and allows us to improve functionality and security.

How We Use Your Information

We process your personal data only for legitimate purposes. These include verifying your identity and age, administering your gaming account, processing transactions, providing customer support, preventing fraud and money laundering, and complying with regulatory obligations.

Where you have given consent, we may also use your contact details to send personalised offers, bonuses and updates about new games. You can withdraw this consent at any time without affecting the core services we provide.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with carefully selected partners who help us operate our services. These include payment processors, identity verification agencies, gaming platform providers, marketing partners and professional advisers.

All third parties are contractually obliged to maintain the security and confidentiality of your data and may only use it for the specific purposes we instruct. We may also disclose information where required by law, regulation or court order, particularly to licensing authorities or law enforcement agencies.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, analyse traffic and prevent fraudulent activity. These may include strictly necessary cookies that allow you to log in and use core features, as well as performance and functionality cookies.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the performance and availability of some services.

Data Security and Retention

We take the protection of your information seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, accidental loss or disclosure. These include encryption, access controls and regular security reviews.

Your personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once it is no longer needed, we securely delete or anonymise it.

Your Rights

You have several rights regarding your personal data, including the right to access a copy of the information we hold, to request correction of inaccurate data, and to ask for deletion of your information in certain circumstances. You may also object to processing based on legitimate interests or withdraw consent where we rely on it.

To exercise any of these rights, please contact our customer support team. We will respond to your request within one month, though complex cases may require additional time as permitted by law.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure suitable safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your data.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our support team through the website or by emailing our dedicated privacy address.